Cortex chose excellence as a basic principle in all its activities, while emphasizing client service quality, with personal and professional attention.
The company works in accordance with ISO 9001:2008 requirements and conducts periodical quality tests. Working in accordance with ISO 9001:2008 requirements obligates us to maintain proper management, in order to ensure that the organization will be able to consistently provide products or services that meet the client demands and expectations and meet the relevant quality requirement demands, such as MIL STD, CE. IMAS.
The administrative principles constituting a basis for the quality perception in the company are:
- Focusing on the Client – organizations depend on their clients; therefore they must understand their current and future needs, fulfill their requirements and aspire to over-deliver their expectations.
- Employee Involvement – employees at all levels are the essence of an organization, and their full involvement enables using their abilities for the benefit of the organization.
- Process Approach – a desired result is more efficiently achieved when related activities and resources are run as a process.
- Systematic Management Approach – identifying, understanding and managing interconnected system processes contributes to the organization's effectiveness and efficiency in achieving its goals.
- Constant Improvement – constant improvement of the organization's performance is a continuous goal.
- Factual Approach to Decision Making – effective decisions based on data and information analysis.
- Mutual Benefit Based Relationship With the Supplier – the organization and its suppliers are codependent. Basing their relationship on mutual benefit increases their ability to create value.
The actual demands derived from the aforementioned principles are:
- Corrective and preventive actions
- Risk assessment
- Monitoring client satisfaction
- Continuous improvement by monitoring and measuring
The main findings derived from implementing all aforementioned demands are brought up in a discussion at the management review meeting, where decisions are made regarding necessary improvements and what type of resources should be allotted in order to achieve them.